FAQs

GOT A QUESTION? WE HAVE TRIED TO COVER OFF THE MOST FREQUENTLY ASKED QUESTIONS HERE, BUT IF YOU CANNOT FIND THE ANSWER TO YOUR QUESTION, PLEASE GET IN TOUCH.

Geral Questions
When will my plan begin?

Your plan will commence on the day we process your application, but repairs cannot be made in the first 30 days where this is the first time you have held this type of plan with us. This helps to prevent repair requests being made for pre-existing problems which in turn helps us to keep our prices lower. We can then pass these savings on to you, our customers.

Do I have to pay an excess if I request a repair
You do not have to pay an excess with any of our service plans.
What happens to my plan at renewal?
Your plan is set up as a rolling contract to give you added peace of mind that you are always going to be covered. This means that, at the anniversary of the plan (the renewal date), we will automatically renew the plan unless we receive a letter or notification from you to cancel the plan before the expiry date. We will always send you a reminder of this once every 12 months at least 2 weeks prior to the anniversary.
How do I cancel, amend or transfer my plan?
To cancel or transfer your plan into another name, please write to us at the address below or email to: info@domesticwarrantyshop.com Please let us know the reason for cancellation or amendment.

Please be aware that a £30 cancellation fee applies outside of the initial 14 day cooling off period during the first 12 months of cover.

How do I pay for my plan?
We offer several different options for payment. You can choose to pay monthly, quarterly, bi-annually or annually. We accept all major credit and debit cards, except American Express cards. You can also opt to pay by Direct Debit. There are no hidden extras or charges.
Is my homes water supply pipe my responsibility?
This can differ from property to property. To clarify who is responsible for your underground water supply, you can check the Ofwat website at https://www.ofwat
How do I change or update my contact details?
Send an email to info@applianceclarity.co.uk to make any changes to your contact details.
I have lost my plan documents, how do I get a new copy?
You can download our generic terms and conditions, and policy wording here (hyperlink).
Will I get a full refund if I cancel my plan?
There is a 14 day cooling off period on the plan. If you change your mind within that period, any monies debited from you will be refunded. If your plan is cancelled either within or after the cancellation period and you have made a claim, your plan will be cancelled immediately but you will still be required to pay the full years premium.
What happens to my plan if I move house?
We will transfer your policy if you move, free of charge.Email info@domesticwarrantyshop.com stating your Name, Address, Plan Number and the change can take effect immediately if required.
How do I set up a plan?
You can buy online through our website or by calling us on 0800 222 9995. Its quick, easy and immediate plan is available.
Appliance
Do you offer a discount on multiple appliances?
Yes our policy does offer a discount for covering more than one appliance on the policy.
Is accidental damage included?
Yes, this plan includes cover for accidental damage to your selected appliances.
Is there a limit per repair?
You are covered for up to £800 per year, and there is no limit on the number of repair requests you can make.
How soon should I report a breakdown?
A periar request should be made within 72 hours of the product breaking down. However, if your product breaks down within the first 28 days of the plan starting, it will not be covered under this plan.
Can I have more than one appliance covered?
Yes, you can cover up to ten appliances on this policy.
How is your repair plan different to the manufacturers guarantee?
Our appliance repair plan can be put into place alongside or once the manufacturers guarantee has expired. Generally manufacturers’ guarantees are only for 12 months and repair or replacement but it is unlikely to cover accidental damage as our repair plan does.