How to make a claim

Simple – Fast – Reliable

Often, the biggest fear when something goes wrong in the home is whether you’ll be able to claim on your insurance or face a long battle with your insurer. With Domestic Warranty Shop, we aim to make the process as quick, efficient and stress-free as possible. 


Please bear in mind that all claims have to be reported to us within the first 48 hours of the emergency occurring – claims made after this timeframe will unfortunately not be accepted. 


Important: If you can smell gas, please immediately contact the National Gas Emergency Helpline on 01234 567 890 and report that you suspect a gas leak. Follow these guidelines to ensure you and your family remain safe. 

Home Emergency Claims

Claims relating to Home Emergency, Plumbing & Drainage, and Boiler cover.

Call: 0345 307 4898

24 hours a day, 365 days a year

Appliance Claims

Claims related to home appliance cover.

Call:0808 280 2814

Mon-Fri 9am to 5pm (Closed Bank Holidays)



All Prices Include IPT. Domestic Warranty Shop Ltd. is an Appointed Representative of ES Risks Limited which is Authorised and Regulated by the Financial Conduct Authority: Registered in England and Wales, Reg.565023 No.12099297. We are covered by the Financial Ombudsman Service. You can find out more at